Frozen & Burst Pipe Water Damage Restoration in Cleveland

Frozen and burst pipe water damage cleanup in Cleveland. A First Responder is typically on site within 1 hour; extraction and structural drying follow.

Call (440) 659-218824/7

Water damage opened up through a ceiling cavity after a burst pipe

Typically 1 hour
No-obligation on-site consultation, any hour of any day: Since 2005
Restoring homes across Northeast Ohio: 4.8
From 535 Google reviews

Frozen and burst pipes

Start by stopping the water, if you can do so safely.

A frozen pipe can release water into walls, ceilings and floors before the break is visible. Once the water is off, we locate the affected materials, extract standing water and begin structural drying.

If you suspect a frozen pipe

No water this morning? Here is what to do.

The advice from the video above, in order. It takes a few minutes and it can be the difference between a thawed pipe and a flooded basement.

Not sure whether it froze or burst — (440) 659-2188 →

Shut off

Find the shut-off valve and turn the water off

Start at the main water shut-off valve. If the frozen section has split, this is what keeps the house from filling with water when it thaws.

Warm

Warm the pipes gradually

Warm the frozen section slowly. A hair dryer or a space heater is what we suggest; the aim is a gentle thaw, not a fast one.

Open

Keep the faucet open

Leave the faucet open so the water has somewhere to go as the ice melts, and so you can see the moment flow returns.

Assess

Your plumber fixes the pipe. We dry what the water touched.

If the pipe itself may be damaged, call your plumber. If water may have reached walls, ceilings or floors as it thawed, call us: a First Responder is typically on site within 1 hour to establish the next course of action, and the on-site consultation comes with no obligation.

What a burst pipe leaves behind

Water stains, hidden moisture and standing water, from frozen and burst pipe jobs in Northeast Ohio homes.

Water stains spreading across a drop ceiling in Beachwood after a pipe leaked above it — A stained ceiling is the water’s last stop. By the time the tiles show it, the cavity above has been wet for a while.

Standing water across a basement workshop floor after a burst pipe — Standing water on a slab is extracted first, so drying starts against as little water as possible.

Wall studs and sheathing in a basement darkened where water has wicked up from the floor — Framing wicks water well above the visible line, which is why moisture readings, not the stain, decide what gets dried.

What happens once we are there

Locate the break and stop the water
Extract standing water
Find hidden moisture in walls, cavities and subfloor
Structural drying
Anti-microbial treatment
Documentation for your insurance claim

How it goes

Three steps, and the first one comes with no obligation.

The same sequence on every job, whatever caused it.

Step 1

Call us, any hour

A person answers at any hour. A First Responder is typically on site within 1 hour to establish the next course of action. The on-site consultation and the estimate come with no obligation. If you only have questions, we are happy to help.

Step 2

On-site inspection

We use moisture detection equipment to look for water behind drywall, under flooring and inside wall cavities. If you file an insurance claim, we document the loss and work directly with your adjuster.

Step 3

Restoration

We do the cleanup and drying. For the rebuild, our project manager facilitates communications between you, the municipality, our suppliers and the professional tradesmen to make sure things run smoothly and the timeline is followed, and keeps you informed as the work moves forward.

Why us

Why homeowners call us

Local and family owned since 2005, working across Northeast Ohio.

A person answers 24/7
No-obligation consultation
Trained restoration technicians
Careful protection of your property
Documentation for your insurance claim
Cleanup, drying and the rebuild handoff

Certified

Pipe burst?

Shut the water off at the main if you can reach it safely, then call. A First Responder is typically on site within 1 hour to establish the next course of action, and the on-site consultation comes with no obligation.

Call (440) 659-218824/7