Our Cleanup & Restoration Process

See what happens after we arrive: damage assessment, a written action plan, cleanup, drying and a rebuild facilitated by our project manager.

Call (440) 659-218824/7

A restoration technician cleaning exposed wall framing during a property cleanup

Typically 1 hour
No-obligation on-site consultation, any hour of any day: 3 stages
Assessment, action plan, restoration: Written approval
Nothing starts until you sign off: 4.8
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After we arrive

A clear plan for what happens next.

After we arrive, we assess the damage, explain the immediate priorities and give you a written plan before work begins. A project manager keeps you informed through cleanup and facilitates communications with the trades if a rebuild follows.

You call, a person answers at any hour, and a First Responder is typically on site within 1 hour to establish the next course of action. The on-site consultation comes with no obligation. This page explains what happens once we arrive.

How it goes

From the first walk-through to the last trade

Nothing starts without your written approval.

See what we handle →

Step 1

Damage assessment

The first thing we do on site is assess the damage. After a fire, that can include smoke damage, broken windows, openings made for emergency access and water from firefighting. After water, sewage or flooding, we also look for moisture behind finishes, under flooring and inside wall cavities.

A prompt assessment helps us identify what can be dried or cleaned and what may need removal. It also gives you a clear record of the affected areas before work begins.

We organize the findings into a prioritized action plan and explain each part to you.

Step 2

Action plan and approval

We review the plan with you, answer your questions and explain what needs immediate attention. Nothing starts until you approve the work in writing.

If you file an insurance claim, we document the loss and work directly with your adjuster so the claim has a clear record of the damage and completed work.

Once we have authorization, work begins. The exact sequence depends on the type of damage, but the priorities are containment, cleanup and drying.

Step 3

The rebuild, facilitated by our project manager

Once cleanup is complete, our project manager facilitates communications between you, the municipality, our suppliers and our professional tradesmen to make sure things run smoothly and the timeline is followed. You have one person to contact throughout.

We plan the schedule to limit disruption. If a stage requires you to be out of the property, we discuss the timing with you in advance.

Water, fire or sewage damage right now?

A person answers at any hour, and a First Responder is typically on site within 1 hour to establish the next course of action. The on-site consultation comes with no obligation.

Call (440) 659-218824/7