This privacy policy (“Privacy Policy”) describes how Cleveland Water and Fire Restoration, Inc. (“Company” or “us” or “we” or “our”) collects, stores, and uses personal information of users of the website www.clevelandwaterandfire.com (“Site”) and the Company products (“Products”) (collectively, the “Services”). This Privacy Policy has been compiled to explain how information, including personal information, is collected, or used. By accessing, browsing, or otherwise using the Site you agree to our collection, storage, use and disclosure of your information, as described in this Privacy Policy and the Terms of Services. This Privacy Policy also includes our SMS / Text Messaging Terms & Conditions in Section 8.

All updates to this Privacy Policy are amended at the top of this page, with time-date reference for your convenience. The Company reserves the right in its sole discretion to amend this Privacy Policy at any time, and you should regularly check this Privacy Policy for any amendments. If we make material changes to this Privacy Policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. This Privacy Policy applies to any of our other websites that post this Privacy Policy. This Privacy Policy does not apply to websites that post different privacy policies or statements.

If our Company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell Products and provide Services to you.

Section 1 – Personal Information We Collect

Information You Give Us

When you contact us by phone, email or text message, we collect the personal information you give us such as your name, postal address, phone number, email address, etc. Phone Numbers for the purpose of SMS will not be shared with third parties and affiliates for marketing purposes.

Information Automatically Collected

We also use cookies and other tools that collect information that make it easier to use our Site. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity. We also use cookies to help us compile aggregate data about Site traffic and Site interaction so that we can offer better Site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. When you browse our Site, we also automatically receive some information including your computer’s internet protocol (IP) address (which may be used to obtain your geolocation), the Operating System (OS) running on your device, access times, browser type, and language, and the website you visited before our Site, in order to provide us with information that helps us learn about your browser and operating system.

By using this site, you are consenting to our use of cookies for improving your experience with us. If you wish to remove existing cookies from your device, you can do this using your browser options.

Section 2 – How We Use Personal Information

We use the information we collect primarily to provide, maintain, protect and improve our current Site and Services. We use personal information collected through our Site as described in this Policy to:

Create and secure your account and identify you as a user in our system.
Improve our Products, Site, Services and business.
Understand and enhance your experience with us.
Facilitate your order and deliver the Products you request.
Respond to your comments or questions and provide Services.
Send you information, including confirmations, invoices, updates, support and other messages.
Communicate with you about promotions, upcoming events and news about Products and Services, and for other marketing purposes.
Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.
Protect, investigate and deter against fraudulent, unauthorized or illegal activity.
For any additional purposes for which we have obtained your consent to the use or disclosure of your personal information.

Section 3 – Disclosure of Personal Information

While we do not sell your personal information, we may share it to support our own operational purposes in providing Services to you, as described in our Privacy Policy. These operational purposes are described below.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Links

When you click on links on our Site, they may direct you away from our Site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Information collected by other sites is subject to their own terms and policies, not this one.

Google Analytics

Our Site uses Google Analytics to help us learn about Site visits and the pages being viewed.

Other Disclosures

We may also share your personal information as follows:

We may share your information with vendors, service providers, contractors and agents in connection with the performance of services on our behalf. These service providers are prohibited from using your information except as needed to perform our work or as required by law.
We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
We may share personal information for legal, protection, and safety purposes. We may share information to comply with laws or as permitted by laws. We may share information to respond to lawful requests and legal processes.
We may share information with other companies and brands owned or controlled by Cleveland Water and Fire Restoration, Inc., including our subsidiaries.
We may share information to protect the rights and property of the Company, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.

All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties or affiliates.

Section 4 – How We Secure Your Information

We take the security of your personal information seriously and use reasonable electronic, personnel and physical measures to protect it from loss, theft, alteration or misuse. However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorized persons will view your information. We are not responsible for third-party circumvention of any privacy settings or security measures.

Wherever we or a trusted third-party service collects sensitive information (such as credit card data), that information is encrypted and transmitted in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page. We follow all generally accepted industry standards.

By using our Services, we assume that you have consented to the collection, use and disclosure of your personal information as explained in this Privacy Policy. When you provide us with personal information to complete web form, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

You may change or withdraw your consent at any time utilizing the instructions set forth above, subject to legal or contractual restrictions, reasonable notice. Please note that in some circumstances, withdrawing or changing your consent to certain uses of your personal information may affect: (i) our ability to provide you with the products or services you request and (ii) your ability to access to this Site. Kindly note that if you opt-out of receiving our marketing materials, we may still send you non-marketing emails (e.g. order confirmations).

Section 6 – Request to Unsubscribe from Further Messages

By providing us your email address, you are giving us permission to send you emails about our Company, new products and other updates. You may unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of each email.

To stop receiving text messages, reply STOP to any message we send. You will receive one final message confirming you have been unsubscribed. Reply UNSTOP to re-subscribe, or HELP for assistance.

If you change your mind after you opt-in, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us directly, by clicking the “Unsubscribe” button at the bottom of each email, or by replying STOP to any text message.

By using this Site, you represent that you are at least 18 years of age, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this Site. If we learn or have reason to suspect that a user is under age 18, we will promptly delete any personal information in that user’s account.

Section 8 – SMS / Text Messaging Terms & Conditions

Program description. If you provide your mobile phone number and agree to receive text messages from Cleveland Water and Fire Restoration, Inc., we may send you SMS messages related to your service request, including scheduling and appointment confirmations, crew arrival windows, job status updates, and customer care follow-ups. Messages are sent by our office team.

How you opt in. You opt in by providing your mobile phone number to us (through our website, by phone, or in person) and agreeing to receive text messages. Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency. Message frequency varies based on your service request. Most customers receive a few messages per job.

Message and data rates may apply. Standard message and data rates from your mobile carrier may apply to messages we send you and messages you send to us.

How to opt out. Reply STOP to any message at any time to stop receiving texts. You will receive one final message confirming you have been unsubscribed. To re-subscribe, reply UNSTOP. Opt-in and opt-out are both handled through the same phone number we text you from.

Help. Reply HELP to any message for assistance, email help@clevelandwaterandfire.com, or call 440-659-2188.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Our SMS platform provider processes messages solely on our behalf and may not use your phone number for any other purpose.

Sample messages you may receive:

Cleveland Water and Fire Restoration, Inc.: Thank you for opting in to receiving SMS messages from us. Message frequency may vary. Message and Data Rates may apply. Reply STOP to stop receiving messages from us. Reply HELP for more information.
Hi [Name]. This is [team member] with Cleveland Water and Fire Restoration, Inc. Confirming your schedule for tomorrow. The crew will arrive between 8:45am - 9:30am. You may opt-out of further messaging by replying STOP.
Cleveland Water and Fire Restoration, Inc.: For help or information please contact us via help@clevelandwaterandfire.com. Reply STOP to opt-out of messaging.
Cleveland Water and Fire Restoration, Inc.: You will receive no further messages from us. If this was in error reply UNSTOP to continue receiving messages.

Privacy Policy