When a plumbing job uncovers water or sewage damage, we can take over extraction and drying while you continue the plumbing work. If a rebuild follows, our project manager facilitates communications with the professional tradesmen so the timeline is followed.
Immediate support
A person answers 24/7, and a First Responder is typically on site within 1 hour to establish the next course of action. The on-site consultation comes with no obligation for your customer.
Clear handoff
We handle the cleanup and drying, facilitate communications with the trades if a rebuild follows, and keep you and the homeowner informed.
Customer care
We document the loss, explain the next steps and provide one point of contact through cleanup and the rebuild.
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How it works
One coordinated response for plumbing and restoration
Each team handles its scope, and the homeowner knows what happens next.
Step 1
Separate scopes, coordinated work
You handle the plumbing repair. We handle extraction, drying and claim documentation, with clear coordination between both scopes. If a rebuild follows, our project manager facilitates communications with the professional tradesmen so the timeline is followed.
Step 2
Emergency support at any hour
A person answers 24/7, and a First Responder is typically on site within 1 hour to establish the next course of action. We contact the homeowner promptly and explain what happens next.
Step 3
Documentation and communication
We document the loss, work with the adjuster and keep the homeowner informed. We also update you on the referral and restoration scope.
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Professional growth
Continuing education, taught by our crews
We offer continuing education sessions for plumbers and contractors on the first steps after a water loss, including documentation, moisture assessment and restoration coordination. Call to ask about the next session.
