Tell us what happened
Call with your address and what you’re seeing. A person answers 24/7.
24/7 emergency response
A First Responder is typically on site within 1 hour to establish the next course of action.
Day or night. Talk with a person.
Tell us what you’re dealing with. We’ll help you understand the next step.
For your home in Akron
Akron’s sewer-backup guide distinguishes the public main from the private line connecting your home. Use the city’s reporting instructions for a suspected sewer problem, and tell us where water reached indoors. Keep the utility or plumber’s findings with your cleanup record.
Local resources
Akron’s sewer-backup guide separates trouble in a public main from trouble in the private lateral connecting a home to that main. When water rises through a basement drain, use the guide’s utility reporting route and describe where it appeared. Save the response details even if the water recedes before anyone arrives; a flowing drain does not explain the condition of the rooms it affected.
For our assessment, identify the original water footprint, including closets and storage along the floor. We explain the proposed extraction, cleaning, material removal and drying. A plumber’s lateral findings and our indoor documentation serve different purposes, but keeping them together helps each person understand what remains unresolved.
You don’t have to figure out the damage on your own.
We document the loss and work directly with your adjuster. Your insurer determines coverage.
“Roman and Artur worked tirelessly to mitigate the damage from a sewer backup in my basement. They were professional, efficient and knowledgeable. I am very happy with the results.”
Yes. A person answers 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. The cleanup crew follows once the plan is set.
We document the loss and work directly with your adjuster. Your insurer determines coverage. You can call us before you know the full extent of the damage.
Professional tradesmen handle repairs and rebuilding. We explain what the cleanup includes and facilitate communications and scheduling for the next phase.
A sewer investigation addresses the drainage system. Indoor cleanup requires its own assessment of exposed materials and contents. We explain that work while the utility or plumber investigates the source; neither visit should be treated as proof that the other task is complete.
Tell us what happened. We’ll explain the next step. Our on-site consultation comes with no obligation.