Tell us what happened
Call with your address and what you’re seeing. A person answers 24/7.
24/7 emergency response
Water & fire damage cleanup in Aurora
A First Responder is typically on site within 1 hour to establish the next course of action.
Call (440) 659-2188
Day or night. Talk with a person.
- Typically 1 hour
- No-obligation on-site consultation, any hour of any day
- Aurora
- Crews working across Aurora and the surrounding area
- Since 2005
- Restoring homes across Northeast Ohio
- 4.8
- From 546 Google reviews
What happened?
Tell us what you’re dealing with. We’ll help you understand the next step.
For your home in Aurora
Give the Service Department a precise location.
Aurora asks residents to report stormwater backups and sinkholes in the public right-of-way to its Service Department. Describe the feature and where it is. For the cleanup inside, tell us which rooms and belongings got wet and share any city or plumbing findings.
Local resources
- Report what you observed
- Name the inlet, roadside location or visible concern rather than assuming a public pipe caused the indoor damage.
- Include adjoining spaces
- Mention closets, finished rooms and stored belongings the water reached after entering the first affected area.
More local guidance
Aurora asks residents to contact its Service Department about stormwater backups and sinkholes in the public right-of-way. Its maintenance guidance describes sewer cleaning, catch-basin repairs and deteriorated residential driveway pipes. Tell the department what you actually observed and where. A public drainage concern and a private plumbing problem should not be treated as interchangeable without investigation.
We assess the indoor water exposure and explain extraction, cleaning and drying. Show where water first appeared and whether it crossed into closets, finished rooms or stored belongings. Share any city or plumbing findings as they become available. The public-system response helps with the source question, but it does not establish that wall or floor layers are dry.
One call.
A clear next step.
You don’t have to figure out the damage on your own.
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Filing an insurance claim?
We document the loss and work directly with your adjuster. Your insurer determines coverage.
Help from people
who keep you informed.
“Roman and crew were fabulous, we’re professional, courteous and sympathetic of our troubles. Kept us updated with next step and answered all questions!”
Before you call
A few things you may be wondering.
Can I call for help in Aurora at night?
Yes. A person answers 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. The cleanup crew follows once the plan is set.
Do you help with the insurance claim?
We document the loss and work directly with your adjuster. Your insurer determines coverage. You can call us before you know the full extent of the damage.
Do you handle the repairs after cleanup?
Professional tradesmen handle repairs and rebuilding. We explain what the cleanup includes and facilitate communications and scheduling for the next phase.
Can Aurora's stormwater maintenance report replace an assessment of my wet basement?
No. It concerns the reported drainage issue. An indoor assessment determines the cleaning, material handling and drying needed for the water that reached the building.
Need cleanup help in Aurora?
Tell us what happened. We’ll explain the next step. Our on-site consultation comes with no obligation.