Tell us what happened
Call with your address and what you’re seeing. A person answers 24/7.
24/7 emergency response
A First Responder is typically on site within 1 hour to establish the next course of action.
Day or night. Talk with a person.
Tell us what you’re dealing with. We’ll help you understand the next step.
For your home in Avon
Avon’s Storm Water Utility supports public-drainage maintenance and improvements, with questions directed to the Service Department. If you saw water backing up at a street inlet or public system, report that location. We assess the indoor loss without assuming the nearby feature caused it.
Local resources
Avon’s Storm Water Utility supports maintenance and improvements to public drainage systems, with the Service Department listed for questions about the utility. A concern involving a street inlet or public system may need that reporting route. Describe what you actually observed rather than assuming that a nearby drainage feature caused water at the house.
For the indoor assessment, explain where water first appeared, which rooms it reached and whether entry remains active. We document affected materials and discuss extraction, cleaning and drying. Keep any city response or private drainage findings with our scope so the source-correction professional and the later repair trades understand what has been addressed and what remains.
You don’t have to figure out the damage on your own.
We document the loss and work directly with your adjuster. Your insurer determines coverage.
“Billy, Luke, Ian and Flavio were professional, informative and thorough in their approach to water mitigation after our basement flooded. I appreciate their support during a very stressful time.”
Yes. A person answers 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. The cleanup crew follows once the plan is set.
We document the loss and work directly with your adjuster. Your insurer determines coverage. You can call us before you know the full extent of the damage.
Professional tradesmen handle repairs and rebuilding. We explain what the cleanup includes and facilitate communications and scheduling for the next phase.
Its published role concerns public drainage systems. Indoor damage needs a separate assessment of the rooms and contents affected. We explain the mitigation work while the city or appropriate private professional investigates the water route; do not assume a public-system response includes replacement of interior materials.
Tell us what happened. We’ll explain the next step. Our on-site consultation comes with no obligation.