A customer’s experience
“Nathan and Alex did an excellent and thorough job. They were polite, mindful of our space and belongings. They eased our mind after explaining all of their mitigation techniques and strategies. Felt like we had a very positive evaluation.”
A cleared drain still leaves a room to clean
If sewage has reached your Bedford basement, the blockage and the damaged room need separate attention. A plumber or the city's sewer service addresses the drain. We assess the contaminated area, explain what needs cleaning or removal, and plan the drying.
Bedford's outside-cleanout rule matters
The city says its sewer service works through an outside cleanout and does not enter homes to snake the line. It directs residents to a plumber when city service is unavailable.
- Describe the entry point. Was water coming through a floor drain, a fixture or another opening?
- Ask about the cleanout. Tell the Service Department or plumber whether you know where the outside access is.
- Keep the findings together. Share the drain diagnosis and earlier cleanup attempts with our First Responder.
Local resource: Bedford sewer service and current availability.
Sewage cleanup from our Bedford photo collection
The Bedford photographs show extraction equipment and technicians working in protective clothing. The affected room and its contents belong in the cleanup scope, alongside the source investigation.
More cleanup photographs
Before the room is put back together
Bedford says most repair or alteration work requires a permit, with exceptions. Have the professional repair trades check the city's permit guidance for the planned work. We document the cleanup and moisture findings so they have a clear starting point.
We also provide water extraction and structural drying, fire and smoke cleanup and storm damage cleanup in Bedford. Your insurer determines coverage if you make a claim.
Before you call
Does Bedford’s city sewer service clean the damage inside my home?
Bedford’s published sewer service describes clearing a sanitary sewer through an outside cleanout. Indoor sewage cleanup is a separate job. We assess affected floors, walls and belongings, explain the scope and document the work.
What if Bedford’s sewer service is unavailable when my basement backs up?
The city advises residents to contact a plumber on days its sewer service is unavailable. You can call us 24/7 about the damage indoors. Tell us whether water is still entering and what the plumber has found.
Should I check with Bedford before repairing damaged rooms?
Bedford says most construction, alteration or repair work needs a permit, with exceptions. Have the professional repair trades confirm what applies to the actual work. We provide cleanup documentation and facilitate communications during the handoff.