Tell us what happened
Call with your address and what you’re seeing. A person answers 24/7.
24/7 emergency response
A First Responder is typically on site within 1 hour to establish the next course of action.
Day or night. Talk with a person.
Tell us what you’re dealing with. We’ll help you understand the next step.
For your home in Brooklyn
Brooklyn lists street and sewer repairs among its Service Department responsibilities. If you observed a problem outside as well as water indoors, report the exact street location and timing. Tell us separately which rooms became wet so neither investigation relies on a vague basement-flooding report.
Local resources
Brooklyn's Service Department lists street and sewer repairs among its responsibilities. Report a suspected public-system concern with its location and timing, including what you observed outside. That helps route the investigation without assuming that the public sewer caused every wet spot or that the city will correct private plumbing.
Inside, tell us whether water came through a drain, entered along a wall or followed a roof or pipe leak. We assess the affected rooms and explain the materials included in cleaning and drying. If a closet or storage area adjoins the first wet room, mention it even when furniture or finished partitions hid the original water route.
You don’t have to figure out the damage on your own.
We document the loss and work directly with your adjuster. Your insurer determines coverage.
“Fast, professional & friendly. Cleaned up thoroughly. Alex, Hendrik & Anthony were great! I'm very satisfied with how they handled our basement remediation.”
Yes. A person answers 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. The cleanup crew follows once the plan is set.
We document the loss and work directly with your adjuster. Your insurer determines coverage. You can call us before you know the full extent of the damage.
Professional tradesmen handle repairs and rebuilding. We explain what the cleanup includes and facilitate communications and scheduling for the next phase.
That work concerns the infrastructure issue. We assess indoor materials and carry out the agreed cleanup and drying. Keep the source findings with our records so a repaired line and the condition of the room are evaluated separately.
Tell us what happened. We’ll explain the next step. Our on-site consultation comes with no obligation.