Tell us what happened
Call with your address and what you’re seeing. A person answers 24/7.
24/7 emergency response
A First Responder is typically on site within 1 hour to establish the next course of action.
Day or night. Talk with a person.
Tell us what you’re dealing with. We’ll help you understand the next step.
For your home in Brunswick
Brunswick’s guide assigns public sanitary sewers to Medina County, public storm sewers in the right-of-way to the city, and service laterals to property owners. Use that distinction when reporting water entry. A floor-drain backup and runoff crossing a wall should not automatically receive the same explanation.
Local resources
The city’s guide explains that Medina County operates the public sanitary sewer, the city maintains public storm sewers in the right-of-way, and property owners are responsible for their service laterals. It also discusses gutters, foundation drains and sump pumps. Use that framework to ask about the observed problem instead of treating every basement-water event as the same public-system failure.
We assess the rooms and materials exposed indoors and explain the proposed extraction, cleaning, removal or drying. Keep any county, city or plumber findings with the scope. A corrected source can stop further entry without establishing the condition of a wall base, flooring layer or stored belonging that was already wet.
You don’t have to figure out the damage on your own.
We document the loss and work directly with your adjuster. Your insurer determines coverage.
“Billy, Josh, Luke, and Ruan did a great job of cleaning and sanitizing our building that suffered a sewage back up that impacted multiple rooms in our facility. The work was done quickly and effectively with no after effects and no impact to our training business. Well done.”
Yes. A person answers 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. The cleanup crew follows once the plan is set.
We document the loss and work directly with your adjuster. Your insurer determines coverage. You can call us before you know the full extent of the damage.
Professional tradesmen handle repairs and rebuilding. We explain what the cleanup includes and facilitate communications and scheduling for the next phase.
Use the city’s guide to distinguish sanitary, storm and private-lateral concerns, then describe what you observed to the relevant provider. If the source is uncertain, say so. We separately assess the indoor loss and explain mitigation needs while that system question is investigated.
Tell us what happened. We’ll explain the next step. Our on-site consultation comes with no obligation.