A customer’s experience
“Nathan and Alex did an excellent and thorough job. They were polite, mindful of our space and belongings. They eased our mind after explaining all of their mitigation techniques and strategies. Felt like we had a very positive evaluation.”
Help for your Chardon property
For a Chardon home affected by a leak, sewage backup or fire, we assess the damaged rooms and explain the cleanup work. Tell us what happened even if the source is still uncertain.
Cleveland Water and Fire Restoration, Inc. answers calls 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. Once the plan is set, the cleanup crew follows.
Make the first water-damage call specific
You do not need to diagnose the problem before calling about a Chardon property. Tell us where water first appeared, whether it is still entering and which rooms it reached. A pipe leak, a floor-drain backup and water coming through a ceiling need different source investigations.
Chardon’s Water & Wastewater division publishes an after-hours emergency route for city water or sewer concerns. Use its current instructions if the event may involve those services, and share any utility or plumber findings with us.
- Describe the first location. A ceiling below a bathroom, a cabinet base or a basement drain gives the assessment a clearer starting point than simply saying the house flooded.
- Include what is concealed. Mention finished walls, flooring layers and built-in storage that water reached, even if their exposed surfaces now look dry.
- Keep the timeline short. Note when water appeared, when it stopped and what was moved, removed or dried before our visit.
Local guidance: Chardon water and sewer emergency guidance.
What the drying equipment is there to do
This photograph from our existing Chardon water-cleanup collection shows equipment arranged in a carpeted room. We explain the drying setup for your property and check progress before deciding what happens next.
Cleanup, documentation and the next step
Our services include water extraction and structural drying, fire and smoke cleanup, sewage cleanup and storm damage cleanup. We explain the work area and proposed scope before proceeding.
If you file an insurance claim, we document the loss and work directly with your adjuster. Your insurer determines coverage. We keep you informed as the cleanup moves forward.
If water came from a plumbing failure, our burst-pipe cleanup guide explains the cleanup side. A plumber addresses the pipe; we assess the water damage left behind.
Our Customer Promise
Before you call
Can I call about Chardon water damage before the cause is known?
Yes. Explain what you observed and what remains uncertain. We assess the affected area and cleanup needs while the appropriate utility, plumber or repair professional investigates the source.