A customer’s experience
“I received a distress call out of Cleveland, Ohio (my old hometown) from my friend about her flooded basement. […] They came right out, cleaned it up, dried it out, and sanitized the entire lower level. I was amazed by their professionalism and attention to detail. Thanks for taking care of my friend!”
Report outdoor flooding and arrange cleanup inside your home.
A flooded Cleveland basement may involve a plumbing leak, a drain backup or water entering from outside. Tell us what you saw and where it appeared. We assess the affected rooms and belongings while the appropriate utility or plumber investigates the source.
Cleveland's flooding contact is Water Pollution Control
The city's Division of Water Pollution Control maintains Cleveland's wastewater and stormwater collection systems. Its official page lists customer-service contacts for questions about those systems.
When reporting a sewer or street-drain concern:
- Give the location and timing. Describe the street, property and when you noticed the problem.
- Describe what the water did. Rising through a drain and collecting beside the house are different observations.
- Save the response. Keep city or plumber findings with the indoor damage record.
Local resource: Cleveland Water Pollution Control contacts and responsibilities.
Check walls, floors, and belongings for water damage.
Stopping the source does not establish whether walls, flooring or stored belongings are ready to use. Our water damage cleanup includes extraction, moisture checks and structural drying. A sewage backup needs a scope suited to contaminated materials. We also handle fire and smoke cleanup, including the water damage left by firefighting.
If you file a claim, we document the loss and work with your adjuster. Your insurer determines coverage. Permanent repairs are performed by professional tradesmen.
A nearby storm project in Cleveland Heights
A white oak opened the roof of this Cleveland Heights home. Our role included temporary roof tarping and removal of damaged materials after the tree was removed. Professional tradesmen completed the permanent repairs. Read the project account to see how the work was divided.
More nearby project and service photographs
This collection includes the Cleveland Heights storm project and a separate service photograph from Chardon. The finished rooms show the permanent repairs carried out by professional tradesmen.
Before you call
Who handles a sewer or street-drain concern in Cleveland?
Cleveland’s Division of Water Pollution Control describes its responsibility for the city’s wastewater and stormwater collection systems. Its official page lists customer-service contacts. Give the location and what you observed so the issue can be routed appropriately.
Can I arrange cleanup while the cause of a Cleveland basement flood is being investigated?
Yes. Tell us whether water is still entering and what the city, utility or plumber has found. We assess the indoor damage and explain the proposed work while checking whether the source of the water has been fixed.
Are the storm-project photographs from Cleveland or Cleveland Heights?
The featured storm project is in Cleveland Heights. It is a nearby example of our temporary roof protection and damaged-material removal. The longer collection also contains other service imagery, identified separately.