Tell us what happened
Call with your address and what you’re seeing. A person answers 24/7.
24/7 emergency response
A First Responder is typically on site within 1 hour to establish the next course of action.
Day or night. Talk with a person.
Tell us what you’re dealing with. We’ll help you understand the next step.
For your home in Elyria
Elyria’s Wastewater Department publishes a 24-hour sewer-backup response route. Use its current instructions when the concern may involve the sewer system, and describe where water appeared. We assess the exposed rooms and contents while the responding utility or plumber investigates what caused the entry.
Local resources
Elyria’s Wastewater Department publishes a 24-hour sewer-backup response route. Follow its current instructions when the concern may involve the sewer system, and retain what the responding staff or plumber found. Explain where water appeared and whether it is still entering; you do not need to diagnose the full system before giving an accurate report.
Our indoor assessment identifies materials and contents exposed to the event. Include finished basement walls, built-in storage and any items moved before the visit. We explain the proposed cleaning, removal and drying so the cleanup scope is understood separately from the utility investigation or private plumbing repair.
You don’t have to figure out the damage on your own.
We document the loss and work directly with your adjuster. Your insurer determines coverage.
“Markus and Alex were friendly and professional. They took time to explain process before commencing work and explained the follow-up that would occur.”
Yes. A person answers 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. The cleanup crew follows once the plan is set.
We document the loss and work directly with your adjuster. Your insurer determines coverage. You can call us before you know the full extent of the damage.
Professional tradesmen handle repairs and rebuilding. We explain what the cleanup includes and facilitate communications and scheduling for the next phase.
You can call while the investigation is underway. Tell us what remains active and what the city or plumber has found so far. We assess the indoor exposure and explain the proposed mitigation, while the appropriate provider determines what correction is needed at the source.
Tell us what happened. We’ll explain the next step. Our on-site consultation comes with no obligation.