A customer’s experience
“They have been very professional and thorough. Came out every day to check progress. Called ahead. Very friendly and courteous Jake, Luke, Billy and Anthony have all been great.”
Help for your Maple Heights property
We assess water-affected rooms and contents in Maple Heights and explain the extraction, cleaning or drying needed. We also respond to fire and smoke losses, with one project manager keeping the cleanup organized.
Cleveland Water and Fire Restoration, Inc. answers calls 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. Once the plan is set, the cleanup crew follows.
Handle this backup, then investigate prevention
If a Maple Heights basement has taken on water through a drain, tell us that when you call. The water source affects the cleanup plan. We assess the rooms, building materials and contents that were exposed, including finished areas where the damage is less obvious.
For recurring sanitary backups, Maple Heights publishes a Backwater Valve Program for qualifying one- and two-family properties. The city investigates whether a valve would help before reviewing estimates and funding. It is an option to ask about, not an explanation for every wet basement.
Keep today’s cleanup moving
Ask what needs extraction, cleaning, removal or drying now. A possible future plumbing improvement does not address materials already affected.
Give the city the event history
Save the dates, where water entered and the plumber’s findings. Confirm current eligibility, funding and approval steps before committing to a valve installation.
Local guidance: Maple Heights basement flooding and backwater-valve program.
Keep the assessment tied to the affected materials
A floor that looks dry does not describe what happened behind a wall or under a finish. Point out where the water reached and tell us what was moved before the visit. We explain which checks support the proposed work.
Cleanup, documentation and the next step
Our services include water extraction and structural drying, fire and smoke cleanup, sewage cleanup and storm damage cleanup. We explain the work area and proposed scope before proceeding.
If you file an insurance claim, we document the loss and work directly with your adjuster. Your insurer determines coverage. We keep you informed as the cleanup moves forward.
Our sewage cleanup page explains how contaminated-water cleanup is assessed. The water restoration guide covers extraction and structural drying.
Our Customer Promise
Before you call
Will a backwater valve solve every Maple Heights basement-water problem?
No. The city first checks whether it would help the particular flooding conditions. A sanitary-line valve does not answer a roof leak or every foundation-water concern, and it does not complete the indoor cleanup after a backup.