Tell us what happened
Call with your address and what you’re seeing. A person answers 24/7.
24/7 emergency response
A First Responder is typically on site within 1 hour to establish the next course of action.
Day or night. Talk with a person.
Tell us what you’re dealing with. We’ll help you understand the next step.
For your home in Medina
The City of Medina’s Engineering Department links to a drainage or flooding complaint form and manages the local floodplain. Use those resources for a specific public-drainage concern or parcel-review question. Include the location and observed conditions so the inquiry can focus on your property’s actual situation.
The City of Medina’s Engineering Department accepts stormwater and drainage concerns and links to a drainage or flooding complaint form. It also manages the city’s local floodplain. Use those resources for an observed public-drainage issue or a property-specific review question, with the location and proposed work clearly described rather than a general claim about the whole neighborhood.
We assess the materials and contents exposed indoors and explain proposed mitigation. Record when water appeared, the rooms reached and any source findings already available. If later repairs involve construction or changes outside, retain the cleanup documentation for the professional tradesmen and relevant city office so the proposal reflects the actual loss.
You don’t have to figure out the damage on your own.
We document the loss and work directly with your adjuster. Your insurer determines coverage.
“Billy, Luke, Ian and Flavio were professional, informative and thorough in their approach to water mitigation after our basement flooded. I appreciate their support during a very stressful time.”
Yes. A person answers 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. The cleanup crew follows once the plan is set.
We document the loss and work directly with your adjuster. Your insurer determines coverage. You can call us before you know the full extent of the damage.
Professional tradesmen handle repairs and rebuilding. We explain what the cleanup includes and facilitate communications and scheduling for the next phase.
It records a concern for the city to address through its process. We separately assess the indoor exposure and explain cleanup and drying needs. Keep the report and mitigation findings together so source correction and later construction can be planned using a consistent description of the event.
Tell us what happened. We’ll explain the next step. Our on-site consultation comes with no obligation.