Tell us what happened
Call with your address and what you’re seeing. A person answers 24/7.
24/7 emergency response
Water & fire damage cleanup in Mentor
A First Responder is typically on site within 1 hour to establish the next course of action.
Call (440) 659-2188
Day or night. Talk with a person.
- Typically 1 hour
- No-obligation on-site consultation, any hour of any day
- Mentor
- Crews working across Mentor and the surrounding area
- Since 2005
- Restoring homes across Northeast Ohio
- 4.8
- From 546 Google reviews
What happened?
Tell us what you’re dealing with. We’ll help you understand the next step.
For your home in Mentor
Make the stormwater report specific.
Mentor has a Storm Water Help Desk and storm-sewer maintenance contacts. If an inlet, ditch or other public drainage feature appears involved, describe its location and what happened. Tell us separately where water first entered the home so we can assess the affected materials.
Local resources
- Name the outside feature
- Give the city a street location and describe the inlet or ditch, rather than only reporting a wet basement.
- Trace the first entry
- Tell us whether water appeared at a window well, along a wall or through indoor plumbing.
- Share what changed
- Mention when the rain stopped and whether water continued entering after the weather had cleared.
More local guidance
Mentor publishes a Storm Water Help Desk and contacts for storm-sewer maintenance. Use those resources when a street inlet, ditch or other public drainage feature appears involved. Describe the feature and location, not just the wet basement. The city's watershed information describes drainage areas; it does not determine the source of water in a particular home or the extent of the indoor damage.
We evaluate the affected materials and propose extraction, cleaning and drying. Tell us whether the first water appeared at a window well, along a wall or through plumbing, and whether it continued after rain stopped. Photos taken from a safe position can preserve those clues while the appropriate drainage or plumbing specialist investigates.
One call.
A clear next step.
You don’t have to figure out the damage on your own.
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Filing an insurance claim?
We document the loss and work directly with your adjuster. Your insurer determines coverage.
Help from people
who keep you informed.
“Billy, Luke, Ian and Flavio were professional, informative and thorough in their approach to water mitigation after our basement flooded. I appreciate their support during a very stressful time.”
Before you call
A few things you may be wondering.
Can I call for help in Mentor at night?
Yes. A person answers 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. The cleanup crew follows once the plan is set.
Do you help with the insurance claim?
We document the loss and work directly with your adjuster. Your insurer determines coverage. You can call us before you know the full extent of the damage.
Do you handle the repairs after cleanup?
Professional tradesmen handle repairs and rebuilding. We explain what the cleanup includes and facilitate communications and scheduling for the next phase.
Does Mentor's watershed map explain why my basement flooded?
No. It provides regional drainage context. The actual entry point, building conditions and source investigation are needed to explain the event and choose appropriate indoor cleanup.
Need cleanup help in Mentor?
Tell us what happened. We’ll explain the next step. Our on-site consultation comes with no obligation.