Tell us what happened
Call with your address and what you’re seeing. A person answers 24/7.
24/7 emergency response
A First Responder is typically on site within 1 hour to establish the next course of action.
Day or night. Talk with a person.
Tell us what you’re dealing with. We’ll help you understand the next step.
For your home in Northfield
Northfield Village says it maintains public sanitary and storm mains within its corporate limits. Before reporting a concern, confirm whether your parcel is in the village or a neighboring township. The familiar mailing name alone may not identify the responsible sewer provider.
Local resources
Northfield Village’s published sewer FAQ says the village owns and maintains public sanitary and storm sewer mains within its corporate limits. A Northfield mailing name is not enough to establish that a property falls inside those limits. Confirm whether the parcel is in the village or a neighboring township, then use the responsible provider’s current reporting instructions.
Inside, identify whether water rose through a drain, appeared at a fixture or entered along a wall. We assess the affected rooms and contents and explain the proposed cleanup. Keep utility and plumber findings with that record so uncertainty about a public main is not mistaken for a conclusion about the private plumbing or indoor materials.
You don’t have to figure out the damage on your own.
We document the loss and work directly with your adjuster. Your insurer determines coverage.
“Roman and Artur worked tirelessly to mitigate the damage from a sewer backup in my basement. They were professional, efficient and knowledgeable. I am very happy with the results.”
Yes. A person answers 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. The cleanup crew follows once the plan is set.
We document the loss and work directly with your adjuster. Your insurer determines coverage. You can call us before you know the full extent of the damage.
Professional tradesmen handle repairs and rebuilding. We explain what the cleanup includes and facilitate communications and scheduling for the next phase.
It may not. Use the parcel location and service information to confirm who maintains the relevant system. We can assess the indoor cleanup needs while that question is resolved; a correct reporting route and a documented mitigation scope address different parts of the loss.
Tell us what happened. We’ll explain the next step. Our on-site consultation comes with no obligation.