A customer’s experience
“Nathan and Alex did an excellent and thorough job. They were polite, mindful of our space and belongings. They eased our mind after explaining all of their mitigation techniques and strategies. Felt like we had a very positive evaluation.”
Help for your Parma property
We help Parma property owners with extraction, structural drying, sewage cleanup and fire or smoke damage. The first assessment connects what happened to the work your property needs.
Cleveland Water and Fire Restoration, Inc. answers calls 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. Once the plan is set, the cleanup crew follows.
Water main, house sewer or storm drain?
When water reaches a Parma home, describe the route you actually saw. Water coming from a floor drain is a different starting point from a street water break or runoff beside a foundation. Your observations help the source investigation and our indoor cleanup assessment.
Parma publishes three reporting routes: Cleveland Water for street or tree-lawn water breaks, the Cuyahoga County Sanitary Engineer for house sewer service, and Parma Service for storm-sewer or catch-basin problems. Its page includes current after-hours instructions.
Tell us which rooms were reached
Include adjoining closets, lower wall sections and flooring beneath furniture, not only the place where the water first collected.
Keep records of the leak or blockage.
A utility report or plumbing diagnosis helps explain what was corrected. We document affected materials and the proposed extraction, cleaning or drying work.
Local guidance: Parma water and sewer contacts.
What to ask before hiring a restoration company
A referral is a useful starting point. Also ask who will assess the loss, how the proposed work will be explained and who will keep you updated. Our short video covers practical ways to evaluate the company coming into your home.
Cleanup, documentation and the next step
Our services include water extraction and structural drying, fire and smoke cleanup, sewage cleanup and storm damage cleanup. We explain the work area and proposed scope before proceeding.
If you file an insurance claim, we document the loss and work directly with your adjuster. Your insurer determines coverage. We keep you informed as the cleanup moves forward.
Our Customer Promise
Before you call
Does Parma’s sewer service include drying the inside of my house?
The city’s guidance routes the sewer investigation. Indoor cleanup is a separate task. We assess the water-affected materials and explain the work needed while the responsible utility or repair professional addresses the source.