Tell us what happened
Call with your address and what you’re seeing. A person answers 24/7.
24/7 emergency response
A First Responder is typically on site within 1 hour to establish the next course of action.
Day or night. Talk with a person.
Tell us what you’re dealing with. We’ll help you understand the next step.
For your home in Richmond Heights
Richmond Heights’ Service Department handles public infrastructure and provides a concern-reporting route. Use it when an outside condition needs investigation. For our assessment, explain which repairs have already been tried and what became wet this time, so the latest event is not confused with older damage.
Local resources
Richmond Heights' Service Department maintains public infrastructure and rights-of-way, and the city provides a Report a Concern route. If conditions outside the property may be involved, use it to ask which department should investigate. That contact does not establish responsibility for a private leak or determine the indoor damage scope.
List the repairs already attempted, the date of the latest water entry and which materials were replaced between events. We assess the current exposure and explain cleaning, removal or drying. A new floor covering or repainted wall can make earlier conditions harder to recognize, so existing photographs and contractor findings are particularly useful.
You don’t have to figure out the damage on your own.
We document the loss and work directly with your adjuster. Your insurer determines coverage.
“Josh & Roman did an amazing job with our water damage! Highly recommend. Steve is pretty awesome too 🙏🙏🙏”
Yes. A person answers 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. The cleanup crew follows once the plan is set.
We document the loss and work directly with your adjuster. Your insurer determines coverage. You can call us before you know the full extent of the damage.
Professional tradesmen handle repairs and rebuilding. We explain what the cleanup includes and facilitate communications and scheduling for the next phase.
Paint changes the surface. The source and condition of affected materials still need to be understood. Share the leak and repair history so we can explain any cleanup or drying needs, while the appropriate professional addresses the underlying correction.
Tell us what happened. We’ll explain the next step. Our on-site consultation comes with no obligation.