Tell us what happened
Call with your address and what you’re seeing. A person answers 24/7.
24/7 emergency response
A First Responder is typically on site within 1 hour to establish the next course of action.
Day or night. Talk with a person.
Tell us what you’re dealing with. We’ll help you understand the next step.
For your home in Rochester
Rochester’s community website provides separate village and township information, including zoning contacts. If recovery will involve building changes, confirm which jurisdiction contains the parcel before discussing the repair proposal. A shared mailing name does not mean every property uses the same office or review route.
Local resources
Rochester’s community website provides separate village and township information, including zoning contacts and documents. Use the parcel location to identify the appropriate office when proposed repairs change walls, building systems or the exterior. A shared community name does not establish that the same approval route applies to every property using that mailing address.
Our assessment defines the affected materials and the cleanup or drying proposed. If opening a damaged area reveals work beyond mitigation, keep the findings for the professional tradesmen planning repairs. Describe replacement work and optional changes separately so the local office receives a construction question it can answer rather than only a general description of the loss.
You don’t have to figure out the damage on your own.
We document the loss and work directly with your adjuster. Your insurer determines coverage.
“They have been very professional and thorough. Came out every day to check progress. Called ahead. Very friendly and courteous Jake, Luke, Billy and Anthony have all been great.”
Yes. A person answers 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. The cleanup crew follows once the plan is set.
We document the loss and work directly with your adjuster. Your insurer determines coverage. You can call us before you know the full extent of the damage.
Professional tradesmen handle repairs and rebuilding. We explain what the cleanup includes and facilitate communications and scheduling for the next phase.
Yes. You can describe the loss and discuss the indoor cleanup while confirming the parcel’s jurisdiction for later construction. We explain our mitigation scope; the repair contractor and appropriate local office determine which approvals apply to the proposed building or exterior work.
Tell us what happened. We’ll explain the next step. Our on-site consultation comes with no obligation.