A customer’s experience
“They have been very professional and thorough. Came out every day to check progress. Called ahead. Very friendly and courteous Jake, Luke, Billy and Anthony have all been great.”
Help for your Solon property
Our office and response fleet are based in Solon. We provide water extraction, structural drying, sewage cleanup and fire or smoke cleanup for affected homes and businesses.
Cleveland Water and Fire Restoration, Inc. answers calls 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. Once the plan is set, the cleanup crew follows.
A cleared sewer line can still leave water damage to address.
If water came through a basement drain in your Solon home, keep the sewer findings with the cleanup record. Solon’s Sewer Division checks the main for blockages; if the main is clear, its guidance recommends a licensed plumber investigate the property connection.
Inside, our assessment follows the water into affected walls, flooring and contents. Tell us what stayed wet and what was already removed. Those details help define extraction, cleaning and drying without assuming that a working drain means the room is ready to use again.
Use the after-hours route when needed
The city publishes separate daytime and after-hours sewer-backup contacts. Report the address and what happened rather than waiting to identify the exact blockage.
Keep the city’s report and your plumber’s findings together.
Keep the city’s response and plumber’s diagnosis together. We document the indoor loss so the repair and cleanup decisions use the same history.
Local guidance: Solon sewer and drainage reporting.
When your plumber recommends cleanup
Your plumber may correct the leak or blockage while we assess the materials it affected. This conversation explains what happens after a referral: the First Responder assessment, a proposed scope, documentation and updates for the customer.
If you file a claim, we document the loss and work with your adjuster. Your insurer determines coverage.
Cleanup, documentation and the next step
Our services include water extraction and structural drying, fire and smoke cleanup, sewage cleanup and storm damage cleanup. We explain the work area and proposed scope before proceeding.
Our Customer Promise
Before you call
Should I wait for a final sewer diagnosis before calling for Solon cleanup?
You can call while the source is being investigated. Tell us if water is still entering and what the city or plumber has found. The cleanup plan must account for the active source and the materials affected.