When a water issue hits your home, the contractor you choose matters. As Zach puts it in the conversation above, homeowners have the right to choose their own restoration contractor whether the loss is water, sewage, or fire and smoke. Below is a quick, helpful guide you can use or share with neighbors in Greater Cleveland.
1) Start with people you trust
Ask for referrals from friends, neighbors, property managers, or even your plumber. Plumbers and restoration teams cross paths a lot, so they often know who consistently shows up and does quality work.
2) Do a little homework
- Scan recent Google reviews and ratings.
- Confirm 24/7 availability and fast response. Cleveland Water & Fire Restoration answers calls around the clock and can usually send help within about an hour, with free no-obligation estimates .
- Check for certifications that signal professional standards and training. Cleveland Water & Fire lists industry certifications like IICRC, Lead-Safe, and more .
3) Make sure they handle mitigation-to-rebuild
Some companies only do dry-out and cleanup, then leave you to find a separate builder. Cleveland Water & Fire can perform mitigation and the full rebuild because they are a sister company to Keselman Construction Group, which means one accountable team from emergency call to handoff of keys .
4) Look for a clear process and communication
A strong provider explains what will happen next and keeps you informed. Cleveland Water & Fire emphasizes fast, efficient mitigation with full homeowner communication, then follows defined steps: damage assessment, action plan, cleanup, and restoration with project management throughout .
- Explore their step-by-step overview: Our Process
5) Evaluate professionalism at your door
You are not obligated to hire a company just because they showed up. Notice the basics:
- Uniformed, courteous technicians
- Clearly marked vehicles
- Organized equipment and work areas If a team keeps their van clean and organized, it is a good signal they will respect and protect your home.
6) Match the team to your loss type
Water damage
Quick action matters. Improper or delayed drying can lead to mold growth within 24-48 hours, and insurance typically will not cover mold resulting from negligence .
Get help now: Emergency Water Damage Cleanup
Sewage backup
Sewage exposure is a health risk and can also lead to mold if not addressed quickly . Cleveland Water & Fire follows a four-step mitigation plan: remove water and solids, tear out porous materials, clean and disinfect, and dry the area .
Learn more: Emergency Sewage Cleanup
Fire and smoke
Choose a specialist that can handle everything from board-up and contents cleaning to deodorization and full reconstruction .
See services: Fire & Smoke Damage Restoration
Mold concerns
If moisture was present, ask about inspection and remediation to ensure your home is safe and healthy.
See: Mold Inspection & Removal
7) Ready for help right now
- 24/7 Emergency Restoration Response – talk to a live expert and usually get a responder within the hour
- Free, no-obligation restoration estimate