Tell us what happened
Call with your address and what you’re seeing. A person answers 24/7.
24/7 emergency response
A First Responder is typically on site within 1 hour to establish the next course of action.
Day or night. Talk with a person.
Tell us what you’re dealing with. We’ll help you understand the next step.
For your home in Fairview Park
Fairview Park’s sewer task force explains how downspouts connected to sanitary sewers can contribute to wet-weather backups. Ask a qualified professional about your property’s actual connections. For cleanup, tell us what changed since the previous event, especially new finishes covering materials that were once wet.
Local resources
Fairview Park's Regional Sewer Solutions Task Force explains why downspouts connected to sanitary sewers can contribute to wet-weather backups. It also describes public sewer maintenance and improvements. Those resources help frame source questions, but a city project does not establish why water entered your particular basement or which indoor materials were affected.
Tell us what was removed after the last event, what stayed enclosed and whether a plumber or drainage contractor changed any connections. We assess the current damage using that history and the conditions found during the visit. If an older stain remains beside newly wet materials, identify the difference so the scope does not treat every mark as one incident.
You don’t have to figure out the damage on your own.
We document the loss and work directly with your adjuster. Your insurer determines coverage.
In Shaker Heights, Sara Carnes noticed a wet spot behind a basement toilet. In her video, she explains the burst pipe, the documentation and the help communicating with her insurance adjuster.
Read Sara’s Shaker Heights story“Josh & Roman did an amazing job with our water damage! Highly recommend. Steve is pretty awesome too 🙏🙏🙏”
Yes. A person answers 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. The cleanup crew follows once the plan is set.
We document the loss and work directly with your adjuster. Your insurer determines coverage. You can call us before you know the full extent of the damage.
Professional tradesmen handle repairs and rebuilding. We explain what the cleanup includes and facilitate communications and scheduling for the next phase.
They provide public-system context. Your property still needs its own source investigation and indoor assessment. We explain affected materials and cleanup decisions; the responsible utility or repair professional determines what correction the drainage or plumbing requires.
Tell us what happened. We’ll explain the next step. Our on-site consultation comes with no obligation.