Tell us what happened
Call with your address and what you’re seeing. A person answers 24/7.
24/7 emergency response
A First Responder is typically on site within 1 hour to establish the next course of action.
Day or night. Talk with a person.
Tell us what you’re dealing with. We’ll help you understand the next step.
For your home in Lakewood
Lakewood uses dye tests to check where exterior storm connections discharge. Its guidance covers underground drainage and waterproofing work. If that is part of your repair plan, have the contractor check testing and inspection requirements early, while we assess and dry the materials affected inside.
Local resources
Lakewood's dye-test guidance explains how dye placed in exterior storm connections helps identify the sewer receiving that water. The city links this testing to certain underground storm-system work, including water-control projects. Have the repair professional confirm how that guidance applies to the proposed scope instead of assuming a newly installed drain reaches the intended system.
Inside the home, tell us which materials became wet and whether this was a first or repeat event. We assess cleaning, removal and drying needs, including concealed edges beneath flooring or behind wall finishes. A drainage-test result helps explain the source investigation; it does not establish that exposed indoor materials are ready for replacement finishes.
You don’t have to figure out the damage on your own.
We document the loss and work directly with your adjuster. Your insurer determines coverage.
In Shaker Heights, Sara Carnes noticed a wet spot behind a basement toilet. In her video, she explains the burst pipe, the documentation and the help communicating with her insurance adjuster.
Read Sara’s Shaker Heights story“Alex and Hendrick were the ultimate professionals when it came to cleaning up our dishwasher flood. Thank you both for your diligence and keeping my home as clean as possible during the remediation process.”
Yes. A person answers 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. The cleanup crew follows once the plan is set.
We document the loss and work directly with your adjuster. Your insurer determines coverage. You can call us before you know the full extent of the damage.
Professional tradesmen handle repairs and rebuilding. We explain what the cleanup includes and facilitate communications and scheduling for the next phase.
No. It investigates drainage connections. Our assessment examines the affected indoor areas and drying progress. Both can be useful during recovery, but each should be documented for the question it actually answers.
Tell us what happened. We’ll explain the next step. Our on-site consultation comes with no obligation.