Tell us what happened
Call with your address and what you’re seeing. A person answers 24/7.
24/7 emergency response
A First Responder is typically on site within 1 hour to establish the next course of action.
Day or night. Talk with a person.
Tell us what you’re dealing with. We’ll help you understand the next step.
For your home in Mayfield Heights
Mayfield Heights separates wall seepage from floor-drain backups in its basement-flooding guide. For a drain backup, the city directs residents to the Service Department for the public-side investigation. Tell us which route you observed so we can assess the affected rooms while the source is investigated.
Local resources
Mayfield Heights' basement-flooding guide distinguishes wall seepage from water rising through floor drains. For a drain backup, it directs residents to the Service Department for the public-side investigation. The guide also notes that clear lines do not rule out an incorrect connection between storm and sanitary drainage. A qualified contractor may need to investigate further.
Share that investigation with us, including any camera or dye-test findings. Inside the house, we assess the materials exposed and explain the proposed cleaning, removal and drying. If water entered more than once, identify each event rather than attributing every stain to the latest backup. That gives the cleanup plan a more accurate starting point.
You don’t have to figure out the damage on your own.
We document the loss and work directly with your adjuster. Your insurer determines coverage.
Our Mayfield Heights case file documents the fire damage and the completed rooms after professional tradesmen handled reconstruction. The photographs distinguish our cleanup from the work that followed.
View the Mayfield Heights project“Markus and Alex were friendly and professional. They took time to explain process before commencing work and explained the follow-up that would occur.”
Yes. A person answers 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. The cleanup crew follows once the plan is set.
We document the loss and work directly with your adjuster. Your insurer determines coverage. You can call us before you know the full extent of the damage.
Professional tradesmen handle repairs and rebuilding. We explain what the cleanup includes and facilitate communications and scheduling for the next phase.
No. Its guidance concerns the source and pipe responsibilities. We assess the rooms and belongings affected, while the city, county or appropriate private contractor investigates the line or drainage issue.
Tell us what happened. We’ll explain the next step. Our on-site consultation comes with no obligation.