A customer’s experience
“Nathan and Alex did an excellent and thorough job. They were polite, mindful of our space and belongings. They eased our mind after explaining all of their mitigation techniques and strategies. Felt like we had a very positive evaluation.”
Water & Fire Damage Cleanup In Shaker Heights
Cleveland Water and Fire Restoration, Inc. answers calls 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. Once the plan is set, the cleanup crew follows.
From water extraction and structural drying to sewage cleanup and fire and smoke restoration, our team handles the cleanup through one project manager. If a rebuild follows, our project manager facilitates communications between you, the municipality, our suppliers and our professional tradesmen to make sure things run smoothly and the timeline is followed.
If you file an insurance claim, we document the loss, work directly with your adjuster and keep you informed as the work moves forward. Our cleanup and restoration process explains the assessment, written plan, cleanup and drying.
Sara Carnes’s water damage story in Shaker Heights
Sara’s husband noticed a wet spot behind the toilet in their basement. A burst pipe was behind it, and she called us before the problem could get worse. In her video, Sara explains how we photographed and documented the damage, communicated with her insurance adjuster and took that burden off her family.
Video transcriptWater Damage Testimonial: Sara Carnes
So my husband noticed this big wet spot on the wall behind the toilet in our basement. It ended up being a pipe bursting, but at the time, you don't know, like, what's going on behind there? Is this going to overflow into something even worse? And I just knew immediately, I have to call Cleveland Water and Fire Restoration, Inc.. because, honestly, I just know that water damage like that snowballs. And the quicker you call someone, the quicker you get it fixed, the better the situation and the outcome is going to be. And they were out immediately.
It was wonderful. Just having Cleveland Water and Fire Restoration, Inc.. work with my insurance company made the process so seamless. And they really handled all the communications, taking a lot of pictures, making sure everything was documented, talking to our adjuster. And for me, that was such a relief that I didn't have to handle that. It was just so relieving to be able to call a company, have them show up the next day, start to take care of the process, and everything be so seamless. I mean, that was so reassuring to us.
I love the results after everything was fixed, put back in place. And honestly, it's so much, it's even better than it was before. They did such a great job.
See Sara’s Shaker Heights water damage case file.
A separate fire cleanup project in Shaker Heights
The photographs below are from a different Shaker Heights home affected by fire and smoke. Our team removed damaged materials and cleaned soot and smoke residue; professional tradesmen completed the repairs. The Shaker Heights fire and smoke restoration project explains the cleanup and the rebuild that followed.