Tell us what happened
Call with your address and what you’re seeing. A person answers 24/7.
24/7 emergency response
A First Responder is typically on site within 1 hour to establish the next course of action.
Day or night. Talk with a person.
Tell us what you’re dealing with. We’ll help you understand the next step.
For your home in University Heights
University Heights lists plumbing alterations, remodeling and waterproofing among work requiring permits. If a leak opens a wall or ceiling, have the repair contractor check the next inspection step. We can explain what became wet and what needs drying before replacement finishes go in.
Local resources
If water crossed a ceiling, our cleanup assessment needs to include the room below as well as the original leak. Describe any cabinets, insulation or finished cavities that concealed its path. We explain the evidence for drying, opening an area or removing damaged material before replacement finishes are selected.
University Heights' Building Department FAQ lists plumbing alterations, remodeling, electrical work and waterproofing among projects to discuss with the department. When cleanup exposes an additional repair, have the appropriate tradesman confirm the review needed for that work. The city's repair process and our moisture assessment provide different information for the handoff.
You don’t have to figure out the damage on your own.
We document the loss and work directly with your adjuster. Your insurer determines coverage.
In Shaker Heights, Sara Carnes noticed a wet spot behind a basement toilet. In her video, she explains the burst pipe, the documentation and the help communicating with her insurance adjuster.
Read Sara’s Shaker Heights story“Fast, professional & friendly. Cleaned up thoroughly. Alex, Hendrik & Anthony were great! I'm very satisfied with how they handled our basement remediation.”
Yes. A person answers 24/7. A First Responder is typically on site within 1 hour to establish the next course of action. The cleanup crew follows once the plan is set.
We document the loss and work directly with your adjuster. Your insurer determines coverage. You can call us before you know the full extent of the damage.
Professional tradesmen handle repairs and rebuilding. We explain what the cleanup includes and facilitate communications and scheduling for the next phase.
It may stop the source, but affected flooring, ceilings and contents still need assessment. We address extraction, cleaning and drying; professional tradesmen handle plumbing corrections and replacement finishes, including applicable inspections.
Tell us what happened. We’ll explain the next step. Our on-site consultation comes with no obligation.