Video transcriptHow Do You Know You Are Not Being Ripped Off By A Restoration Company
So, how do you know you're not being ripped off by a restoration company? Unfortunately, in restoration, as in other industries, there are some unethical contractors that utilize different techniques to take advantage of vulnerable customers. First, for me, it would start with, is this a local company with established reputation that cares about their long-term success in a local market, or is it a storm chaser that is here today to make a quick buck and then gone tomorrow?
A reputable restoration company will be utilizing IICRC standards, which are industry standards for mitigation and cleanup when they build the scope for the work that needs to be done. Just because you get a cheaper price does not mean that you are not being taken advantage of. That cheaper price might actually mean that they're charging you too much for the work that they're going to be doing.
Now, if you get an estimate from two reputable restoration companies, expect that the difference might be somewhere between 10 to 15% between those two companies for the same scope. We want to compare apples to apples. And that 10 to 15% difference is normally because did the company come to service you during work hours or after work hours? After hours or on the weekend, the restoration company has to pay more to the employees that come to service your property. It's an emergency type of business.
Another is how well does the company protect your belongings and floors? All these little details can add up to the 10 to 15% difference between two reputable restoration companies. I hope this helps.
After property damage, compare the written scope as well as the price. Ask who will assess the damage, what cleanup is included, how the company documents its work and who keeps you informed. Our cleanup and restoration process explains what those steps look like with us.
This guide outlines the key factors to consider when evaluating and selecting a reputable restoration company.
Local, Reputable, & Established
The first step in selecting a restoration company is assessing its reputation. A reputable company often has a well-established presence in the community and is committed to long-term success, rather than seeking quick profits.
Be cautious of “storm chasers,” companies that arrive after a widespread event and may leave the area soon afterward.
Look for local companies with a history you can check, recent reviews and a clear contact for questions after the work. Meet our team and review our restoration project photographs as part of that research.
Ensure They Follow IICRC Standards
Another critical factor is the company’s compliance with industry standards. A reliable restoration company should follow the standards set by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).
These guidelines help ensure that restoration work meets recognized industry benchmarks for safety, effectiveness, and quality.
By choosing a company that follows these standards, you can feel more confident that the restoration work on your property will be thorough and completed to accepted professional levels.
Watch Out for Very High or Very Low Price Estimates
When comparing quotes, scrutinize pricing carefully to avoid potential pitfalls. A lower price does not always translate to savings. In some cases, it may indicate inadequate service, incomplete work, or cutting corners.
Likewise, an unusually high quote should also be viewed with skepticism.
Compare the written scopes line by line. Check the affected rooms, materials to be removed, equipment, drying measurements and any charges for after-hours work. Ask each company to explain differences before treating the lowest total as the best value.
Make Informed Decisions
Choosing a restoration company requires careful consideration of multiple factors. Start with local, reputable companies that have a proven track record. Confirm that they follow industry standards, and evaluate whether their pricing appears fair based on the quality and scope of services offered.
Also consider how carefully they handle your property and whether they take reasonable steps to protect it from further damage.
If the estimate concerns a leak or flooded room, our water mitigation cost guide explains how materials, contamination and drying needs affect the scope. For active damage, call us to discuss an on-site assessment and a no-obligation estimate.
